Terms And Conditions At Anloca Travel

I. Payment Methods At Anloca Travel

1. Cash Payment

Customers can make payments in cash by visiting Anloca Travel’s main office at:
23 Tran Mai Ninh Street, Cam Le District, Da Nang City.

2. Bank Transfer

  • Account Name: Phan Thị Ngọc Yến
  • Bank: VP BANK
  • Account Number: 0984362433

Note: When making a bank transfer, please clearly state your full name, address, phone number, selected tour name, and exact departure date. After completing the transfer, send the payment receipt (via Viber/Zalo/Email) to the company and contact the responsible tour consultant to receive the official tour confirmation/ticket.

Anloca Travel will not be responsible for cases where the registration is automatically canceled due to non-compliance with the above regulations.

3. Online Payment Via 9PAY

  • Customers must provide complete information and pay a deposit to secure their booking.
  • The deposit amount varies depending on the selected tour/service.
  • The remaining balance must be paid as follows:
    • At least 10 working days before departure (regular tours).
    • At least 20 working days before departure (holiday or Tet tours) or immediately after obtaining a visa.

Anloca Travel’s official website: https://anlocatravel.com/ accepts payments via:

  • Domestic ATM cards/Internet Banking
  • International cards: VISA, MASTER CARD, JCB, AMERICAN EXPRESS, AMEX

II. Mandatory Terms For Online Payment

1. General Terms

  • All service prices are quoted in Vietnamese Dong (VND) or United States Dollar (USD).
  • The tour service prices are clearly listed under the “Included” section of each tour package.
  • If payment is made in USD, the amount will be converted to VND based on the Vietcombank exchange rate at the time of payment.

2. Payment Policy

  • Payments are accepted via:
    • Domestic ATM cards/Internet Banking
    • International cards: VISA, MASTER CARD, JCB, AMERICAN EXPRESS, AMEX
  • Customers must provide complete information and pay a deposit to secure their booking.
  • The remaining balance must be paid:
    • At least 10 working days before departure (regular tours).
    • At least 20 working days before departure (holiday or Tet tours) or immediately after obtaining a visa.

III. Cancellation Policy & Cancellation Fees

1. Cancellation By Anloca Travel

  • If Anloca Travel cancels a tour/service, the company will notify the customer immediately and refund the full amount within 3 days via cash or bank transfer.

2. Cancellation By Customer

  • Customers must notify in writing or via email.
  • Phone call cancellations will not be accepted.
  • Customers must bring the Tour Registration Form & Payment Receipt to the Anloca Travel office to complete the cancellation/transfer process.

3. Tour/Service Transfer Policy

  • Transfers will be considered based on actual conditions.
  • Fees will be applied accordingly, with reasonable support provided to the customer.

4. Tour/Service Cancellation Fees

  • Customers are responsible for all cancellation fees.
  • Any bank fees incurred for online payments must be covered by the customer.

IV. Children’s Tour Prices

1. International Tours

  • Under 2 years old: 30% of the tour price + Taxes (sharing a bed with an adult).
  • 2 – under 12 years old: 80% – 90% of the tour price + Taxes (sharing a bed with an adult).
  • 12 years old and above: Full adult price.

2. Domestic Tours

  • Under 2 years old: Free tour price; airfare fees depend on airline policies.
  • 2 – under 5 years old: 100% airfare; free tour price (parents cover other expenses).
  • 5 – under 11 years old: 100% airfare; 50% of the tour price (including meals, bus seat, and shared accommodation with family).
  • 11 years old and above: Full adult price.

V. Hotel Policy

  • Hotel rooms are provided based on Twin (TWIN) or Double (DBL) arrangements.
  • Triple rooms (TRIPLE) may be available in some destinations but are limited.
  • Anloca Travel ensures hotels match the selected tour package standard.
  • If changes are necessary, a hotel of equal standard will be arranged, and customers will be notified.

VI. Transportation

  • Transportation mode depends on the tour program.
  • For air-conditioned vehicles (4-45 seats): Arranged based on group size.
  • For public transportation (trains, flights, hydrofoils): Timetables may change without prior notice.
  • Anloca Travel is not liable for delays caused by public transportation or customers. However, assistance will be provided to minimize losses.

VII. Luggage Policy

  • Pack lightweight luggage and label it with name and contact number.
  • Airline baggage allowance follows airline regulations.
  • Customers must safeguard their belongings.
  • Anloca Travel is not responsible for lost or damaged luggage but will assist in reporting lost items.

VIII. Tour Information & Registration

  • Customers should review the itinerary and costs carefully before booking.
  • Registrations can be made directly or via a representative.
  • Anloca Travel is not responsible if a representative fails to relay correct tour details.

IX. Responsibilities And Other Commitments

1. Responsibilities Of Anloca Travel

  • Ensure all services comply with the tour program.
  • Provide necessary travel information before departure.
  • For international tours: Not responsible if a customer is denied entry/exit by foreign authorities.

2. Responsibilities Of Customers

  • Make full and timely payments.
  • Follow the tour program and comply with the tour guide’s instructions.
  • Provide valid travel documents within the required timeframe.
  • Comply with local laws and regulations.
  • Customers are responsible for any legal violations and associated costs.

3. Tour Program Changes

  • Anloca Travel reserves the right to modify itineraries if necessary for customer convenience or safety.

4. Dispute Resolution

  • Disputes will be resolved through negotiation.
  • If unresolved, disputes will be settled in court.
  • Legal costs will be borne by the losing party.